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Lydia’s Family

Everybody has a backstory.

She always complains. Nothing is ever right,” exclaimed one of my exasperated employees. “I’m getting tired of her demanding ways.”

My husband and I own a personal-care home, and the employee was venting to me about one of our particularly difficult residents, Lydia. Lydia tested the patience of even our most seasoned caregivers.

A rather particular person, Lydia was more than willing to share her opinions about almost anything: from food, to lighting, to planned activities. She also had special demands, such as a foot rub every night, and a special way she wanted her bed turned down. …

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