Everybody has a backstory.
She always complains. Nothing is ever right,” exclaimed one of my exasperated employees. “I’m getting tired of her demanding ways.”
My husband and I own a personal-care home, and the employee was venting to me about one of our particularly difficult residents, Lydia. Lydia tested the patience of even our most seasoned caregivers.
A rather particular person, Lydia was more than willing to share her opinions about almost anything: from food, to lighting, to planned activities. She also had special demands, such as a foot rub every night, and a special way she wanted her bed turned down. …