Reflections

Carlos Medley

online editor, Adventist Review

​On Hold

Have you ever booked an airline flight, reported a power outage, or reserved a hotel room via telephone? Maybe you’ve purchased a train ticket or reserved a bus ride, complained about your Internet service, obtained your concert ticket, or sought help to fix a computer problem over the phone.

There’s no doubt that doing business via telephone can take loads of precious time—time that we can ill-afford to spend. I readily admit that I’m most frustrated when I call my phone company. It doesn’t matter if I have an issue with my phone bill or seek technical assistance in adjusting to cable TV—dealing with the phone company can truly be a …

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